everything we get asked
Frequently honest questions.
Can’t find what you’re looking for? Drop the bird a note — replies usually within a day.
Accounts & connections
No. OAuth only — the same flow you already use for any trusted tool. Revoke in one click from your Accounts tab.
Meta (Facebook + Instagram) and Google Ads (including YouTube, Search, Shopping, and Performance Max) at launch. More platforms coming soon.
A background job refreshes tokens automatically. If a refresh fails we email you and surface a red chip on the Accounts tab.
Yes — one Adsly workspace, many ad accounts. No cap on account count across any plan.
Data & security
Encrypted at rest in Postgres (Neon) in our US-East region. Platform access tokens encrypted with AES-256-CBC.
Never. Your data is yours. Our AI provider has zero data retention on API traffic — your data is never used to train models.
Type II audit in progress — expected by Q3. Available on request to Pro plan users.
Settings → Data & privacy → Delete account. Wipes everything within 7 days, confirmed by email.
AI behaviour
No. Every recommendation from the AI requires your approval before anything changes. The bird tells you what to do — you decide whether to do it.
A frontier AI model grounded in your real data through 6 tools: performance queries, creative vision, market research, and more.
Yes. Every plan ships with explicit kill criteria. Treat suggestions like a smart junior analyst, not gospel.
Billing
Flat monthly fee — Free forever, Starter ($49 founding / $99 at launch), or Pro ($99 founding / $299 at launch). No seats, no per-account charges, no overage surprises. Annual billing saves 20%.
The free plan is yours forever — dashboards and data, no card needed. Paid features can be trialled; reach out and we'll set you up.
First 14 days, full refund. After that, prorated to the day.
Yes. Prorated, no fees. Downgrades take effect next billing cycle.
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