everything we get asked

Frequently honest questions.

Can’t find what you’re looking for? Drop the bird a note — replies usually within a day.

Accounts & connections

Does Adsly need my ad account credentials?

No. OAuth only — the same flow you already use for any trusted tool. Revoke in one click from your Accounts tab.

Which platforms are supported today?

Meta (Facebook + Instagram) and Google Ads (including YouTube, Search, Shopping, and Performance Max) at launch. More platforms coming soon.

What if my OAuth token expires?

A background job refreshes tokens automatically. If a refresh fails we email you and surface a red chip on the Accounts tab.

Can I connect multiple ad accounts per platform?

Yes — one Adsly workspace, many ad accounts. No cap on account count across any plan.

Data & security

Where is my data stored?

Encrypted at rest in Postgres (Neon) in our US-East region. Platform access tokens encrypted with AES-256-CBC.

Is my data used to train models?

Never. Your data is yours. Our AI provider has zero data retention on API traffic — your data is never used to train models.

Are you SOC 2 compliant?

Type II audit in progress — expected by Q3. Available on request to Pro plan users.

How do I delete my data?

Settings → Data & privacy → Delete account. Wipes everything within 7 days, confirmed by email.

AI behaviour

Will the AI change my ads without me approving?

No. Every recommendation from the AI requires your approval before anything changes. The bird tells you what to do — you decide whether to do it.

What model powers the chat?

A frontier AI model grounded in your real data through 6 tools: performance queries, creative vision, market research, and more.

Can the bird be wrong?

Yes. Every plan ships with explicit kill criteria. Treat suggestions like a smart junior analyst, not gospel.

Billing

How does pricing work?

Flat monthly fee — Free forever, Starter ($49 founding / $99 at launch), or Pro ($99 founding / $299 at launch). No seats, no per-account charges, no overage surprises. Annual billing saves 20%.

Is there a free trial?

The free plan is yours forever — dashboards and data, no card needed. Paid features can be trialled; reach out and we'll set you up.

Refunds?

First 14 days, full refund. After that, prorated to the day.

Can I switch plans mid-month?

Yes. Prorated, no fees. Downgrades take effect next billing cycle.

Didn’t see your question?

hello@flyadsly.com · we reply within a day

Email us
FAQ — Fly Adsly | AI Ad Management Questions Answered | Fly Adsly